AkilIQ Terms of Service
Effective date: June 1, 2026
Last updated: [DATE]
These Terms of Service ("Terms") govern access to and use of the AkilIQ platform, applications, APIs, connectors, data-processing tools, artificial intelligence features, procurement intelligence services, and related services (collectively, the "Services").
These Terms are intended primarily for organizations and professional users. If you use AkilIQ on behalf of a company or other organization, you confirm that you have authority to bind that organization to these Terms.
The Services are provided by AkilIQ Inc., registered at 00100, Nairobi, Kenya, registration number [COMPANY NUMBER] ("AkilIQ", "we", "us", or "our").
Questions about these Terms may be sent to [LEGAL EMAIL].
1. Our Approach
AkilIQ is built around a simple principle: your data remains your data.
We aim to provide transparent, secure, and portable data services. We do not claim ownership of Customer Data merely because it is processed through AkilIQ.
Where AkilIQ processes personal data on behalf of a Customer, AkilIQ will process that data only as permitted by the applicable agreement, documented Customer instructions, and applicable data-protection law.
2. Definitions
"Account" means an account used to access the Services.
"AI Features" means functionality using machine learning, artificial intelligence models, embeddings, classification, extraction, summarization, matching, or similar technologies.
"Authorized User" means a person whom a Customer authorizes to use the Services.
"Customer" means the person or organization that creates, purchases, or uses an AkilIQ Account or subscription.
"Customer Data" means data, documents, files, records, database content, prompts, API payloads, or other information submitted to, connected to, stored in, or processed through the Services by or for a Customer.
"Output" means information produced by the Services from Customer Data, including transformed datasets, extracted information, generated content, summaries, classifications, matches, or AI-generated responses.
"Personal Data" has the meaning given to it by applicable data-protection law, including the EU General Data Protection Regulation ("GDPR") where applicable.
"Subscription Plan" means the applicable paid or free AkilIQ plan.
3. Eligibility and Accounts
You must provide accurate account information and keep it reasonably up to date.
You are responsible for maintaining the confidentiality of credentials and API keys, controlling access granted to Authorized Users, promptly removing access that is no longer required, using reasonable security measures for systems connected to AkilIQ, and notifying us promptly if you become aware of unauthorized access to your Account.
You must not share credentials in a manner that circumvents user, seat, usage, or security restrictions applicable to your Subscription Plan.
4. The AkilIQ Services
Depending on your Subscription Plan, AkilIQ may provide:
- AkilIQ Data: structuring, normalizing, validating, managing, and storing datasets.
- AkilIQ Connect: importing or synchronizing data from files, APIs, databases, websites, SFTP servers, cloud storage, and other systems.
- AkilIQ Flow: filtering, transforming, joining, merging, enriching, aggregating, and otherwise processing data.
- AkilIQ API: securely publishing and accessing datasets through APIs and supported integration interfaces.
- AkilIQ Monitor: data-quality, freshness, schema, pipeline, and anomaly monitoring.
- AkilIQ AI: AI-assisted extraction, classification, summarization, schema inference, enrichment, matching, and related intelligent processing.
- AkilIQ Procure: procurement intelligence including opportunity discovery, tender structuring, summaries, requirements extraction, company profiles, matching, alerts, and related workflows.
Features and limits may differ between Subscription Plans.
5. Customer Data Ownership
As between you and AkilIQ, you retain all rights, title, and interest in Customer Data.
You grant AkilIQ only the limited rights necessary to host, transmit, copy, transform, analyze, and otherwise process Customer Data to provide, maintain, secure, and support the Services, prevent fraud or abuse, and comply with applicable law.
This permission ends when the relevant Customer Data is deleted from the Services, subject to reasonable backup-retention periods, legal obligations, and other retention terms agreed with you.
6. Customer Responsibility for Data
You are responsible for ensuring that you have the rights, permissions, notices, consents, and other lawful basis required to provide Customer Data to AkilIQ and instruct us to process it.
You must not use AkilIQ to unlawfully collect, process, disclose, or monitor personal data. If Customer Data includes information belonging to another person or organization, you are responsible for ensuring that your use of that information is lawful.
AkilIQ does not acquire ownership of third-party information merely because it is processed through the Services.
7. Data Protection and GDPR
Where the GDPR applies, the parties' roles depend on the processing activity.
For personal data that AkilIQ processes on a Customer's behalf in providing the Services, the Customer will ordinarily act as controller (or as a processor acting for another controller), and AkilIQ will ordinarily act as processor or subprocessor.
For limited personal data that AkilIQ processes for its own legitimate business purposes, such as account administration, billing, security, legal compliance, and certain service communications, AkilIQ may act as an independent controller.
Where required by applicable law, processing by AkilIQ on behalf of a Customer will be governed by an AkilIQ Data Processing Agreement ("DPA").
The DPA should address, as applicable:
- subject matter and duration of processing;
- nature and purpose of processing;
- categories of personal data and data subjects;
- documented processing instructions;
- confidentiality obligations;
- security measures;
- subprocessors;
- assistance with data-subject requests;
- personal-data breach assistance;
- deletion or return of personal data;
- audits and compliance information; and
- international data transfers.
If these Terms conflict with an executed DPA concerning processing of personal data, the DPA controls for that processing.
8. International Data Transfers
AkilIQ may use infrastructure or subprocessors located in different countries.
Where personal data protected by the GDPR, UK GDPR, or similar laws is transferred internationally, AkilIQ will use an appropriate lawful transfer mechanism where required. Depending on the circumstances, this may include an adequacy decision, the European Commission's Standard Contractual Clauses, the UK International Data Transfer Agreement or UK Addendum, or another legally recognized mechanism.
Enterprise plans may offer additional data-residency, dedicated-infrastructure, customer-database, or on-premise options.
9. Subprocessors
AkilIQ may use subprocessors to provide infrastructure, hosting, communications, security, support, analytics, AI, or other components of the Services.
AkilIQ will maintain information about material subprocessors as required by applicable law and contractual commitments. Where required by the DPA, Customers will receive appropriate notice of new subprocessors and any applicable objection rights.
Subprocessors handling personal data on AkilIQ's behalf will be subject to appropriate data-protection obligations.
10. Security
AkilIQ will maintain appropriate technical and organizational measures designed to protect Customer Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or unauthorized access.
Depending on the service and deployment model, measures may include:
- encryption in transit;
- encryption at rest where supported and appropriate;
- access controls and least-privilege permissions;
- credential and secret protection;
- tenant isolation;
- logging and audit trails;
- backups;
- vulnerability management;
- dependency and container security controls;
- monitoring and incident response; and
- secure software-development practices.
No internet-connected service can guarantee absolute security. AkilIQ's security commitments are commitments to maintain appropriate safeguards rather than a guarantee that a security incident can never occur.
Additional security commitments may be described in the DPA, security documentation, enterprise agreement, or applicable order form.
11. Security Incidents and Personal-Data Breaches
AkilIQ will maintain processes for detecting, investigating, and responding to security incidents.
Where AkilIQ becomes aware of a personal-data breach affecting personal data that it processes on behalf of a Customer, AkilIQ will notify the Customer without undue delay where required by applicable law and provide information reasonably available to assist the Customer with its legal obligations.
Customers remain responsible for regulatory or data-subject notifications for which they are legally responsible as controller.
12. Data Location and Residency
Available data locations may depend on the Subscription Plan and selected deployment.
AkilIQ may offer shared SaaS infrastructure, regional data storage, dedicated databases, dedicated data planes, customer-owned databases, AkilIQ Edge deployments, and fully on-premise deployments.
Where a specific data-residency commitment is important, it must be identified in the applicable order form, DPA, or enterprise agreement.
13. Data Retention, Export, and Deletion
Customers should be able to retrieve or export Customer Data using available product functionality, subject to plan limits and technical constraints.
After termination or account closure, AkilIQ may provide a limited period during which Customer Data can be exported, if specified in the applicable plan or agreement.
After the applicable retention period, AkilIQ may delete Customer Data unless applicable law requires retention or the parties have agreed otherwise. Data may remain temporarily in secure backups that are isolated from ordinary use and deleted according to the applicable backup lifecycle.
AkilIQ will not intentionally make deleted Customer Data available for ordinary processing after deletion.
14. Customer-Controlled and On-Premise Data
Certain offerings may allow data to remain within Customer-controlled infrastructure, including customer-managed databases, customer object storage, AkilIQ Edge, private-cloud installations, or fully on-premise installations.
Where data remains entirely within Customer infrastructure, the Customer is responsible for the security, availability, backups, network configuration, and administration of that infrastructure unless otherwise agreed.
15. AI Features
AkilIQ may use third-party or locally hosted AI models to provide AI Features.
AI Features may generate inaccurate, incomplete, outdated, or unexpected results. Output should therefore be reviewed by an appropriately qualified person where it is used for important decisions.
Unless expressly agreed otherwise, AI Output is intended to assist human decision-making rather than replace professional judgment.
Customers must not rely solely on AI Output for decisions that legally require human review or where an error could create significant risks to a person's rights, health, safety, employment, credit, housing, legal status, or similarly significant interests.
16. Use of Customer Data for AI Training
AkilIQ will not use private Customer Data to train AkilIQ's general-purpose or shared AI models unless the Customer has expressly opted in or separately agreed to that use.
Where AkilIQ uses a third-party AI provider to process Customer Data, AkilIQ will select and configure the service in accordance with applicable contractual, privacy, security, and data-processing commitments.
Enterprise or regulated Customers may have access to additional controls, including approved-provider restrictions or local/private AI options where offered.
Aggregated or de-identified information may be used to operate, secure, analyze, and improve the Services where permitted by applicable law and provided it is not used to identify individuals or disclose Customer confidential information.
17. AI Transparency and Responsible Use
Where required by applicable law, AkilIQ will provide appropriate transparency when users interact directly with AI functionality or receive AI-generated or AI-manipulated content.
Customers are responsible for complying with transparency, notice, human-oversight, record-keeping, or other legal requirements that apply to the way they deploy or use AkilIQ AI within their own activities.
AkilIQ may introduce additional labels, metadata, technical documentation, or controls as AI regulations evolve.
18. Procurement Intelligence
AkilIQ Procure is an information and decision-support service.
Tender information may originate from public authorities, procurement portals, organizations, websites, documents, third-party feeds, and other sources.
AkilIQ aims to structure and present this information accurately, but does not guarantee that every procurement opportunity will be discovered, that source information is complete or accurate, that a deadline has not changed, that a Customer is eligible, that a tender will remain open, that a match score means a bid will succeed, or that use of AkilIQ will result in a contract award.
Customers should verify important tender information against the authoritative procurement source before acting. AkilIQ does not make bid/no-bid decisions on behalf of Customers.
19. Third-Party Services and Sources
The Services may integrate with third-party APIs, databases, websites, cloud services, AI providers, payment services, or other external systems.
Your use of a third-party service may also be governed by that provider's terms. AkilIQ is not responsible for the independent operation, availability, security, accuracy, or policies of third-party services it does not control.
AkilIQ may modify or discontinue an integration if the third-party service changes, becomes unavailable, creates a security or legal risk, or no longer permits the integration.
20. Acceptable Use
You may not use the Services to:
- violate applicable law;
- infringe intellectual-property, privacy, confidentiality, or other rights;
- gain unauthorized access to systems or data;
- distribute malware;
- conduct unlawful surveillance;
- bypass authentication, rate limits, security controls, or plan restrictions;
- materially disrupt the Services or infrastructure;
- use automated methods in a way that violates applicable law or third-party rights;
- misrepresent AI-generated information as human-generated where disclosure is legally required;
- process data that you are not legally entitled to process; or
- use the Services for unlawful discrimination or prohibited automated decision-making.
We will apply restrictions proportionately where reasonably possible. Where an issue affects only a particular API key, user, dataset, or integration, we may restrict that component rather than suspend an entire organization.
21. Intellectual Property
AkilIQ and its licensors retain all rights in the Services, including software, interfaces, designs, documentation, trademarks, and underlying technology.
Except for the limited right to use the Services under these Terms, no AkilIQ intellectual-property rights are transferred to you.
You retain ownership of Customer Data.
To the extent permitted by applicable law, as between AkilIQ and the Customer, the Customer may use Output generated specifically from its Customer Data, subject to third-party rights and restrictions applicable to underlying source material.
22. Feedback
If you voluntarily provide suggestions or feedback about AkilIQ, you grant us permission to use that feedback to improve and develop the Services without payment or obligation to you.
This does not grant AkilIQ ownership of Customer Data, confidential information, or proprietary datasets.
23. Confidentiality
Each party may receive confidential information from the other.
The receiving party will use confidential information only for purposes connected with the relationship, protect it using reasonable care, disclose it only to persons who need it and are subject to appropriate confidentiality obligations, and not disclose it to third parties except as permitted by the agreement or required by law.
Confidential information does not include information independently developed, lawfully received without confidentiality restrictions, already known without restriction, or publicly available through no breach of obligation.
24. Plans, Fees, and Usage
Some Services are free and others require payment. Pricing, usage allowances, included features, billing frequency, and applicable taxes will be shown in the relevant Subscription Plan, order form, or checkout process.
Usage-based charges may include records processed, data volume, storage, API requests, connector executions, pipeline processing, AI usage, document processing, or other clearly disclosed usage units.
We will not intentionally introduce a new charge retroactively.
25. Subscription and Price Changes
Customers may upgrade according to available product functionality. Downgrades generally take effect at the next renewal unless otherwise stated.
If AkilIQ materially changes recurring subscription prices, we will provide reasonable advance notice. Price changes will normally apply from a future renewal rather than retroactively.
Enterprise pricing is governed by the applicable order form.
26. Taxes
Fees exclude applicable taxes unless expressly stated otherwise. Customers are responsible for taxes, duties, levies, or similar governmental charges applicable to their purchase, except taxes based on AkilIQ's net income.
27. Suspension
AkilIQ may suspend all or part of the Services where reasonably necessary because of a material security risk, unlawful use, material breach of these Terms, non-payment, a legal or regulatory requirement, or conduct that threatens the Services or other customers.
Where reasonably possible and legally permitted, we will provide notice and an opportunity to resolve the issue. We will aim to limit suspension to affected users, functionality, or resources where practical.
28. Termination
You may stop using the Services at any time. Paid subscriptions may be cancelled according to the applicable Subscription Plan or order form.
Either party may terminate a negotiated enterprise agreement for material breach if the breach is not cured within the applicable cure period stated in that agreement.
On termination, your right to use the affected Services ends, outstanding amounts remain payable, Customer Data will be handled under the applicable retention and deletion provisions, and provisions intended by their nature to survive termination will continue to apply.
29. Service Availability and Changes
We continuously improve AkilIQ and may add, change, or discontinue features.
We will use reasonable efforts to avoid materially reducing the core functionality of a paid Service during an active subscription term without reasonable notice.
Enterprise Customers may receive separate service-level commitments under an SLA.
We may make immediate changes where reasonably necessary for security, legal compliance, or prevention of abuse.
30. Beta and Preview Features
Features identified as beta, preview, experimental, or early access may be incomplete, change materially, or be discontinued.
Unless otherwise agreed, beta functionality should not be used for workloads requiring contractual production availability.
31. Warranties
AkilIQ will provide the Services with reasonable care and skill and in material accordance with applicable documentation and contractual commitments.
Except for warranties that cannot legally be excluded, the Services are not guaranteed to be uninterrupted or error-free. Data-processing, AI, search, extraction, transformation, and procurement results may require Customer review and validation.
Nothing in these Terms excludes statutory rights that applicable law does not permit the parties to exclude.
32. Limitation of Liability
To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, exemplary, or consequential damages, or for loss of profits, revenue, goodwill, or anticipated savings, except where such exclusions are prohibited by law.
Subject to the paragraph below, each party's aggregate liability arising out of or relating to the Services during any twelve-month period will not exceed [LIABILITY CAP - for example, fees paid or payable for the affected Services during the preceding 12 months].
Nothing in these Terms excludes or limits liability where doing so is prohibited by applicable law, including liability that cannot lawfully be limited for fraud, fraudulent misrepresentation, intentional misconduct, or other mandatory liabilities.
Enterprise agreements may contain different liability terms.
33. Indemnification
To the extent permitted by applicable law, a Customer will be responsible for third-party claims arising from Customer Data or the Customer's unlawful use of the Services where the claim results from the Customer's breach of these Terms, infringement of third-party rights, or violation of applicable law.
Any AkilIQ intellectual-property indemnity, defense obligations, procedures, exclusions, or caps for enterprise Customers will be specified in the applicable enterprise agreement or order form.
34. Export Controls and Sanctions
You may not use or make the Services available in violation of applicable export-control, trade-sanctions, or similar laws.
You are responsible for ensuring that your use of the Services and provision of Customer Data comply with restrictions legally applicable to you.
35. Changes to These Terms
We may update these Terms to reflect changes to the Services, security requirements, legal or regulatory developments, or reasonable changes to our business.
For material changes that adversely affect existing paid Customers, we will provide reasonable advance notice where practicable. Changes will not apply retroactively unless required by law.
The effective date at the top identifies the current version.
36. Governing Law and Disputes
These Terms are governed by the laws of [JURISDICTION], excluding its conflict-of-law rules.
The courts of [CITY / JURISDICTION] will have jurisdiction over disputes, unless applicable mandatory law requires otherwise.
Before commencing formal proceedings, the parties should first attempt in good faith to resolve the dispute through direct discussion.
Nothing prevents either party from seeking urgent injunctive or protective relief where appropriate.
37. Local Mandatory Rights
These Terms are intended for use across multiple markets.
If applicable law gives a Customer or user mandatory rights that cannot lawfully be waived or limited by contract, those rights remain unaffected.
If a provision conflicts with mandatory applicable law, that provision applies only to the maximum extent permitted, and the remaining Terms continue in effect.
38. Order of Precedence
If multiple AkilIQ agreements apply and conflict, the following order applies unless expressly agreed otherwise:
- Enterprise order form or specifically negotiated agreement;
- Data Processing Agreement, for personal-data processing matters;
- Service Level Agreement, for service-level matters;
- these Terms of Service; and
- product documentation.
39. Entire Agreement
These Terms, together with any applicable order form, DPA, SLA, and other expressly incorporated documents, form the agreement concerning the Services and replace prior discussions or understandings about the same subject matter.
40. Assignment
Neither party may assign a negotiated enterprise agreement without the other party's consent, except in connection with a merger, reorganization, acquisition, or sale of substantially all relevant assets, provided the successor assumes the applicable obligations.
For standard online subscriptions, AkilIQ may assign these Terms as part of a corporate reorganization, financing, merger, acquisition, or sale of the relevant business.
41. Severability and Waiver
If a provision is found unenforceable, it will be modified or disregarded only to the minimum extent necessary, and the remaining provisions continue in effect.
Failure to enforce a provision on one occasion does not waive the right to enforce it later.
42. Notices
Legal notices to AkilIQ should be sent to:
AkilIQ Inc.
00100, Nairobi, Kenya
Email: [LEGAL EMAIL]
Privacy and data-protection inquiries:
Security reports:
[SECURITY EMAIL]